F&Qs

Terms and Conditions:
By continuing to place order with Pet Star Online you agree to be bound by these terms and conditions of sale. All orders placed via this website must be done in good faith, and are considered a promise to buy. All information you supply during the ordering process must be true and correct.

Pricing Policy:
All transactions made on Pet star Online are processed in Australia Dollars (AUD).
All Prices on Pet Star Online are current as of the date the product page was generated by our system. In case of a discrepancy between the product page price and the shopping cart price, the Shopping cart price at the time of order will take precedence, and will be the price applicable in the case that an order is placed. The prices listed on our shopping cart include all relevant taxes including G.S.T, but do not include shipping costs.
All Prices are subject to change without notice.
In the event that a product has displayed pricing error or an error has occurred,

Pet Star Online will cancel the order and notify the customer. Errors and omissions are excluded. 

Delivering your order:
Pet Star uses Australia Post to deliver your order. Items requested to be left unattended are done so at your own risk.

Location:
Where is Pet Star Based?
Pet Star is an Australian owned company headquartered in Melbourne, Victoria.
Can a customer visit the Pet Star store in person?
Pet Star is an eCommerce business only, this means that we don't have a brick and mortar store that you can visit. The reason for this is to allow us to focus on giving our customers the best service possible!

Privacy Policy:
Pet Star is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We use this information to identify your orders, provide you with our monthly newsletter and reminder and to personalize your shopping experience with us.
 
Whenever you use our website, or any other website, the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

Pet Star do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Promotion Rules:
One entry per promotion per household & open to Australian residents
Entries will be withdrawn at any time at our discretion.

Pet Star Contact Information:

 Email Petstaronline@gmail.com